IT Delivery Manager - - 10532 - Deloitte

General Information

Company

Deloitte

Business Unit

Tax & Legal

Primary Location

Zaventem

Field of interest

Technology

Industry Focus

Industry Agnostic

Recruiter

Ghachem, Ali - aghachem@deloitte.com

Description of the position

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.

Your journey with us

We are seeking an experienced Delivery Manager to oversee the delivery of Technology projects from the requirements gathering phase till the final delivery.

Those projects typically entail the custom development (Microsoft .Net) of an application to support the Tax & Legal core business.

Your responsibilities:

• Delivers agreed results within scope, schedule and budget while bridging the gap between the products owners expectations and the product team delivery capabilities

• Oversees the incident, problem, and change management processes, ensuring timely resolution of issues and minimal disruption to business operations.

• Timely reporting of potential problems to the products owners and DAF leadership seeking pro-active resolutions to avoid escalations and impact to the product delivery

• Monitor and analyze key performance indicators (KPIs) and service level agreements (SLAs), identifying areas for improvement and implementing corrective actions as needed.

• Provide leadership and guidance to team members, fostering a culture of continuous learning, collaboration, and innovation.

• Serve as a point of escalation for complex technical issues and customer concerns, ensuring prompt resolution and customer satisfaction.

• Stay current with industry trends, best practices, and emerging technologies, recommending and implementing solutions to enhance service delivery.

Let's talk about you

In many cases, those applications will be customer facing and/or used by multiple Deloitte member firms around the globe. The delivery manager is required to have extensive experience in managing custom development projects end to end up to the Go-Live in Production and transition into support. The ideal candidate is able to steer a team of functional analysts and developers and deal with project dependencies and other stakeholders (business, central IT department, global Deloitte functions, external customer). The ideal candidate will have a strong background in Agile project and service delivery management, a proven track record of leading teams, and a deep understanding of project management methodologies.

Key skills:

• Bachelor's degree in computer science, information technology, or a related field; advanced degree preferred.

• Minimum of 10 years of experience in delivery and or service management, with a focus on delivering services to enterprise clients.

• Strong knowledge of project management and best practices, certification is a plus.

• Proven leadership experience, with the ability to inspire and motivate team members to achieve committed goals.

• Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, stakeholders, and team members.

• Demonstrated problem-solving skills and the ability to make sound decisions in a fast-paced environment.

• Experience with delivery management tools and systems, such as ServiceNow, Azure DevOps or other Service Management solutions.

• Familiarity with cloud computing, virtualization, networking, and cybersecurity concepts and technologies.

• Ability to work independently and collaboratively in a dynamic team environment, with a strong commitment to customer service and quality.

Our story

Deloitte Tax and Legal lies at the crossroads of tax, law, business and innovation, so it is subject to constant change. We get that. Unlike others, our young and dynamic team of tax and legal specialists thrive on this complexity and see the opportunities. It’s what keeps us sharp. We help our clients connect for impact by anticipating change, unlocking the full potential of their people, extracting strategic insights from data, and creating new value through digital technologies.

Who is Deloitte?
We provide industry-leading audit and assurance, tax and legal, consulting and related services. We are committed to driving innovation across offerings to help our clients address their challenges, while giving our professionals opportunities to learn and grow in this era of transformation.
In Belgium, +5000 dedicated professionals active in +10 offices, take great pride in bringing multidisciplinary expertise to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.
Why Deloitte?
Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.
Never stop growing!Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.
We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.
Life looks different for each of us, so we created a varied benefits package that you can tap into:

My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
Sustainable transport options offered by Mobility@Deloitte
Flexible work arrangements for all and initiatives supported by Parents@Deloitte
Wellbeing tips and activities powered by Energise@Deloitte
Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangementsremains essential in today's reality:

Hybrid workplace:combination of home office and on-site (+10 offices in Belgium or client's premises).
Part-time employment: all our jobs are open to part-time work under a 90% or 80% regime.

Join us to make an impact together! Apply now!