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Algemene Informatie

Bedrijf
Deloitte
Business Unit
Technology & Transformation
Locatie
Zaventem
Interesseveld
Technology
Industry Focus
Industry Agnostic
Recruiter
Koçtepe, Melih Erdem - mkoctepe@deloitte.com

Positiebeschrijving

Your journey with us
  • You support our clients, through various project phases, from scoping and designing the desired customer journey to planning, and executing the implementation.
  • You enable our clients to define new business models or go-to-market strategies and support the implementation of resulting business transformations by using e-commerce solutions across various technologies (e.g. Salesforce B2B/B2C Commerce Cloud, Adobe Magento or SAP Hybris).
  • You are involved during all project phases: strategy, process design, blue print, technical design, implementation, testing and configuration.
  • You develop and maintain direct client contact across business and IT in order to define, analyse, test and validate requirements and deliverables.
  • You work closely with UX/UI designers and the development teams, steering the experience definition and functionality implementation.
  • Depending on your experience, preference and aspirations, you have an overall project or work-stream management responsibility.
Let's talk about you

  • Proven experience, preferably in an e-commerce context, of at least 3 years working in different roles during multiple assessments and implementations
  • Ability to define e-commerce objectives and translate business objectives into functional (and technical) requirements while ensuring a best fit with the desired customer journey
  • Understanding of Commerce processes from marketing up to order management and delivery in a larger business transformation context (driven by e-commerce) is a plus
  • Experience with agile/scrum methodologies and applying them in a project context is a plus
  • Experience with commerce solutions such as Salesforce B2B/B2C Commerce Cloud, Adobe Magento, SAP Hybris or similar is a plus
  • Team player with strong communication skills
  • Intellectual curiosity combined with outstanding analytical skills
  • Open to work in an international environment and to work abroad if needed
  • Fluent in English and either French or Dutch.
Deloitte Customer is… ‘ALL THINGS CUSTOMER’. We focus all our talent, creativity, and technology on all the connection points between an organisation and its customer.

Across all clients and sectors, we believe great customer expefriences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.
Within Marketing & Commerce we design transformational Marketing & Commerce strategies, implement innovative technology solutions and optimize our client’s business impact. Experience is at the heart of the human condition. It’s how we learn. It’s how we live. It changes us. We believe that humans retain more from an experience than from things. How we feel is what sticks with us. Our experience imbues the world with meaning, embeds memories, and transforms our perceptions and behaviors. Great experiences build connections. Strong connections create loyalty. Loyalty drives business results