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General Information

Company
Deloitte
Business Unit
Technology & Transformation
Primary Location
Zaventem
Field of interest
Technology
Industry Focus
Industry Agnostic
Recruiter
Barreal, Renee - mbarrealzapata@deloitte.com

Description of the position

Your journey with us

As a Customer Communication Management (CCM) Consultant at Deloitte, you design and implement OpenText CCM solutions that integrate with enterprise platforms like SAP. You translate business needs into scalable architectures, streamline communication workflows, and help global organizations modernize their customer‑facing technologies. You will be a part of the SAP Digital Content Services (DCS) team. 

Your responsibilities will include: 

  • Analyze current communication processes and identify inefficiencies across document generation, approval, and distribution
  • Design scalable communication architectures and strategies across multiple channels (print, email, digital, portals)
  • Implement Customer Communication Management (CCM) solutions and enterprise output management platforms
  • Integrate communication platforms with SAP and other enterprise systems
  • Design templates, dynamic content structures, and communication workflows
  • Configure high-volume communication solutions (invoices, statements, confirmations, regulatory communications)
  • Enable multi-channel delivery and optimize customer communication experiences
  • Facilitate workshops with business stakeholders and IT teams to translate communication needs into technical solutions
  • Guide organizations toward modern communication strategies and best practices
  • Collaborate with cross-functional teams to deliver integrated solutions


Let’s talk about you

Essential Qualifications

  • Bachelor’s degree in Computer Science, IT, Business Administration, Communications, or related field
  • 2+ years of experience in customer communication, output management, document automation, or CCM platforms
  • Experience with enterprise communication systems, document generation, or workflow automation.
  • Strong understanding of multi-channel communication strategies (print, email, digital, portals)
  • Excellent communication and interpersonal skills; ability to work with business and technical stakeholders
  • Strong problem-solving and analytical capabilities with results-oriented mindset
  • Ability to translate business communication needs into scalable technical solutions
  • Fluency in Dutch or French required. Fluency in both is a big advantage; English proficiency essential. 
  • Eligible to work in Belgium (valid work permit, EU citizenship, or equivalent authorization required)

Valued Experience

  • Hands-on experience with CCM platforms (e.g., Adobe Experience Manager, OpenText, Quadient, or similar solutions)
  • Experience with SAP output management or enterprise integration
  • Background in CRM systems or customer data analytics
  • Experience in regulated industries (finance, healthcare, insurance)
  • Familiarity with document templates, dynamic content, or workflow design
  • Exposure to agile methodologies and modern communication technologies

We value consultants who want to design solutions, influence architecture, and work closely with customers to build meaningful communication experiences. You thrive in dynamic, client-facing environments, enjoy solving complex business problems, and are passionate about customer experience. We welcome applications from candidates with diverse backgrounds—if you have foundational knowledge in customer communication or document management and are eager to grow your expertise in modern CCM platforms, we’d like to hear from you.


Our story
Enterprise Performance is about achieving maximum impact and value from investments in finance, supply chain, and IT operations requires a holistic view of key business functions from strategy through process design and technology enablement
With decades of SAP experience, we help clients in transforming their organization and take it to new levels of performance with a suite of solutions centred on the leading-edge SAP S/4 HANA platform, in areas such as enterprise transformation, finance and supply chain, incorporating advanced technology applications such as artificial intelligence, blockchain, and IoT
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