Customer Communication Management Consultant - - 10850 - Deloitte

Information Générale

Entreprise

Deloitte

Département

Technology & Transformation

Localisation principale

Zaventem

Centre d'intérêt

Technology

Industrie

Industry Agnostic

Recruteur/Recruteuse

Barreal, Renee - mbarrealzapata@deloitte.com

Description du poste

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.

Your journey with us

As a Customer Communication Management (CCM) Consultant at Deloitte, you will lead the design and implementation of OpenText CCM solutions that integrate with enterprise platforms like SAP. You will grow the CCM client portfolio by translating business needs into scalable architectures and help global organizations modernize their customer‑facing technologies. You will be a part of the SAP Digital Content Services (DCS) team.

Your responsibilities will include:

Lead Solution Design & Implementation: Design scalable communication architectures and strategies across multiple channels (print, email, digital, portals). Analyze current communication processes and identify inefficiencies across document generation, approval, and distribution. Implement Customer Communication Management (CCM) solutions and enterprise output management platforms and integrate them with SAP and other enterprise systems.
Ensure Operability and Compliance: Configure high-volume communication solutions (invoices, statements, confirmations, regulatory communications). Enable multi-channel delivery and optimize customer communication experiences.
Lead & Mentor Teams: Collaborate with colleagues from across the firm locally and internationally to ensure smooth workshops facilitation with business stakeholders and IT teams. Guide organizations toward modern communication strategies and best practices. Collaborate with cross-functional teams to deliver integrated solutions.

Let’s talk about you

Essential Qualifications

Bachelor’s degree in Computer Science, IT, Business Administration, Communications, or related field
At least 6 years of experience in customer communication, output management, document automation, or CCM platforms.
Hands-on experience with CCM platforms (e.g., Adobe Experience Manager, OpenText, Quadient, or similar solutions)
Previous experience leading teams and ensuring the quality of deliverables.
Experience performing business development and target attainment in a consulting environment.
Experience with enterprise communication systems, document generation, or workflow automation.
Strong understanding of multi-channel communication strategies (print, email, digital, portals)
Excellent communication and interpersonal skills; ability to work with business and technical stakeholders
Strong problem-solving and analytical capabilities with results-oriented mindset
Ability to translate business communication needs into scalable technical solutions
Fluency in Dutch or French required. Fluency in both is a big advantage; English proficiency essential.
Eligible to work in Belgium (valid work permit, EU citizenship, or equivalent authorization required)

Valued Experience

Experience working for international enterprises and having managed teams off-shore is considered a plus.
Experience in regulated industries (finance, healthcare, insurance)

We are an international team, we value individuality and encourage an environment where everyone can thrive. Initiative is highly rewarded as we lead by example. The person we are looking for thrives when allowed to innovate, think outside the box and solving challenges.

Enterprise Performance is about achieving maximum impact and value from investments in finance, supply chain, and IT operations requires a holistic view of key business functions from strategy through process design and technology enablement

With decades of SAP experience, we help clients in transforming their organization and take it to new levels of performance with a suite of solutions centred on the leading-edge SAP S/4 HANA platform, in areas such as enterprise transformation, finance and supply chain, incorporating advanced technology applications such as artificial intelligence, blockchain, and IoT

Who is Deloitte?
We provide industry-leading audit and assurance, tax and legal, consulting and related services. We are committed to driving innovation across offerings to help our clients address their challenges, while giving our professionals opportunities to learn and grow in this era of transformation.
In Belgium, +5000 dedicated professionals active in +10 offices, take great pride in bringing multidisciplinary expertise to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.
Why Deloitte?
Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.
Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.
We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.
Life looks different for each of us, so we created a varied benefits package that you can tap into:

My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
Sustainable transport options offered by Mobility@Deloitte
Flexible work arrangements for all and initiatives supported by Parents & Caregivers @Deloitte
Wellbeing tips and activities powered by Energise@Deloitte
Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangements remains essential in today's reality:

Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises).
Part-time employment: all our jobs are open to full-time or part-time work under a 90% or 80% regime.

Join us to make an impact together! Apply now!