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Information Générale

Entreprise
Deloitte
Département
Enabling Functions
Localisation principale
Zaventem
Centre d'intérêt
Technology
Industrie
Industry Agnostic
Recruteur/Recruteuse
Al-Mbaidin, Kais - kalmbaidin@deloitte.com

Description du poste

Your journey with us

As the Audio Video Support Officer, you will play a crucial role in providing frontline technical support for audio and video conferencing systems and equipment. You will be responsible for assisting users with troubleshooting, resolving issues, and ensuring seamless communication through audio and video conferencing technologies.
Responsibilities:
  • Provide first-line technical support for audio and video conferencing systems.
  • Assist the AV team in setting up, configuring, and troubleshooting audio and video equipment.
  • Respond promptly to user inquiries and resolve technical issues via phone, email, ticketing system or chat.
  • Conduct remote diagnostics to identify and resolve audio and video system problems.
  • Escalate complex issues to second-line support or relevant technical teams as needed.
  • Maintain accurate records of user interactions, troubleshooting steps, and solutions.
  • Collaborate with IT teams to ensure proper integration of audio and video systems.
  • Provide user training and guidance on best practices for audio and video conferencing.
  • Stay updated with the latest audio and video conferencing technologies and trends.
  • Contribute to process improvements and documentation of support procedures.
Let's talk about you
Committed to continuous learning and professional development, and actively pursues opportunities to expand your skills and stay current with industry trends.Certifications related to audio and video technologies are a plus.Flexibility to work outside regular hours as needed to support users.Detail-oriented with strong organizational skills.Ability to work independently and collaborate with cross-functional teams.Excellent communication and customer service skills in English and Dutch.Strong problem-solving and troubleshooting skills.You preferably have at least 1 year of audio or video experience;
Highly skilled and motivated professionals in our IT Team support with different projects to deliver innovative solutions and with specialized operational guidance to ease our internal clients each day. IT's mission is to embed technology which supports the 'Deloitte way' of doing business, providing a distinctive experience that enables new business, transforms the existing business and provides world class customer support.