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Your journey with us

Are you passionate about technology? Energized by a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, work with a ServiceNow Global Elite Partner and establish a culture focused on adding business value? If you are seeking a role that offers you the opportunity to advise clients through critical and complex issues, while allowing you to develop personally and professionally, consider a career in Deloitte's Technology Strategy & Transformation (TST) ServiceNow practice.

Work you will do

• Lead and deliver end-to-end ServiceNow solutions, guiding clients through complex digital transformations from strategy to implementation.
• Architect and implement cutting-edge ServiceNow workflows and applications across key modules such as ITSM, CSM, and HRSD.
• Leverage and integrate AI, Generative AI, Agentic AI, and advanced automation to build intelligent, scalable solutions that enhance business processes.
• Translate complex business challenges into innovative technical solutions, focusing on tangible business outcomes and measurable value.
• Manage client relationships and expectations, acting as a trusted advisor and subject matter expert for senior stakeholders.
• Collaborate with international cross-functional teams to design and implement robust integrations between ServiceNow and other enterprise systems.
• Stay ahead of emerging ServiceNow platform features and industry trends to advise clients on best practices and next-generation solutions.
• Deliver projects through the full software development lifecycle, from initial discovery to deployment and post-go-live support.

Let’s talk about you

• Minimum of 3 years of experience in ServiceNow implementation and a solid understanding of the platform's core functionalities, with a proven expertise in at least one major ServiceNow module: ITSM, CSM, or HRSD.
• Certified ServiceNow System Administrator. Additional certifications in specific modules are a significant plus.
• Demonstrated experience architecting and delivering complex technology implementations in a consulting environment.
• Strong analytical skills with the ability to identify potential trade-offs and align technical decisions with business objectives.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• The ability to work independently, manage multiple work streams, and deliver high-quality results in a fast-paced environment.
• Ideally, you have a hands-on experience with AI-driven service automation platforms such as Moveworks.
• A minimum of a Bachelor's degree in a relevant field such as Business, Information Systems, or Computer Science.
• Full professional fluency in English and Dutch.