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Bedrijf
Deloitte
Business Unit
Consulting
Locatie
Zaventem
Interesseveld
Technology
Industry Focus
Industry focus not required
Recruiter
Koçtepe, Melih Erdem - mkoctepe@deloitte.com

Positiebeschrijving

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.
Your journey with us

As an experienced service designer, you drive experience design from end-to-end, including discovery, ideation, concept, prototype, test & validation. You will work with and lead product owners, designers, analysts and developers to design relevant and exceptional experiences. 

You will support and review the requirements during functional analysis and follow up on the progress in development, requiring close collaboration with the Product manager and delivery lead. 

You are passionate about creating disruptive digital services and products that improve the lives of the target audience by offering them a delightful and frictionless user experience. You are not afraid to roll up your sleeves and to take on serious responsibility when working in the field and beyond.

You will be:
  • Guiding the team during user research using quantitative and qualitative techniques (interviewing, observation sessions, surveys,..)
  • Ideating on and assessing new concepts from a business viability / value and feasibility perspective, supported by the experts in the field
  • Moving from analysis to synthesis and developing high-quality personas and user journeys based on user needs and insights from the business
  • Visualizing, articulating and solving complex problems and concepts, and make disciplined decisions based on available information and research evidence
  • Applying technical knowledge and experience to design concepts & sketches.
Your Responsibilities:
  • Manage a team of service designers , UX/UI designers, functional analysts on a daily basis
  • Set direction and assure the quality of design delivery across teams
  • Give direction on which tools or methods to use. You can demonstrate experience in meeting the needs of users across a variety of channels
  • Lead the design cycles and together with the team, define the user needs and related solutions
  • Manage stakeholder relations during the design iterations, and prioritize the design backlog based on different factors (business roadmap, user value, development complexity,…) 
  • Together with the team, define functional, visual and technical product specifications and follow-up on the product during agile development cycles
  • Manage continuous design sprint cycles to grow a digital product or service.
Let's talk about you
  • You have at least 5 years of relevant experience as a Service Designer or Design strategist with proven knowledge of design sprints and the agile development process 
  • You have meticulous eye for detail whilst maintaining the big picture thinking
  • You have excellent communication skills and the ability to clearly articulate complex concepts to both technical and business audiences 
  • You have experience in a strategic or client services role in an agency or consulting environment 
  • You have exceptional credentials in service design, UX & digital transformation
  • You master exceptional problem-solving skills and have a curious mind and a passionate work ethic
  • You are fluent in German and English, knowledge of French and Dutch would be a plus.

Our story

Consulting stands for connecting innovation, transformation and leadership. We help our clients imagine, deliver and run their future, use the latest technologies, from strategy development through implementation. Because impact isn’t created alone. Together we can make history, join us!

Achieving business outcomes and continued growth demands a strategic roadmap and smarter insights. The solutions implemented today will help pave the way for success tomorrow.

Within Customer & Marketing, better known as Deloitte Digital, we believe that by working together with the client from defining their digital strategy to its execution, we can generate the most impact.

Every part of our business is focused on the future of our client’s business. Customer Strategy & Applied Design meets the client with accuracy where they are today, with confidence we anticipate where they should be tomorrow, and with partnership we plot and travel the journey in between. This transformation journey starts and ends with the customer, first understanding people’s real lives and then shaping your business future to deliver around them. That’s what we call ‘Elevating the Human Experience’ while focusing on the moments that matter in the customer’s lives & the business competitive advantage in our client’s.

Who is Deloitte? World-leading professional services firm, we offer value added services in audit & assurance, risk advisory, accounting, tax & legal, consulting and financial advisory. 

+6000 dedicated professionals, active in +10 offices throughout the country, take great pride in supporting our clients with multidisciplinary expertise, industry knowledge, and innovative solutions.  We offer services to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.

Why Deloitte? 

Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.  

Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.  

We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.

Life looks different for each of us, so we created a varied benefits package that you can tap into: 

  • My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
  • Sustainable transport options offered by Mobility@Deloitte 
  • Flexible work arrangements for all and initiatives supported by Parents@Deloitte 
  • Wellbeing tips and activities powered by Energise@Deloitte 
  • Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangements remains essential in today's reality: 

  • Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises).  
  • Part-time employment: all our jobs are open to part-time work under a 90% or 80% regime.

Join us to make an impact together! Apply now!