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Bedrijf
Deloitte
Business Unit
Technology & Transformation
Locatie
Zaventem
Interesseveld
Technology
Industry Focus
Industry Agnostic
Recruiter
Fang, Ning - ninfang@deloitte.com

Positiebeschrijving

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.
The work you’ll do
  • Lead and deliver end-to-end ServiceNow transformation projects, from strategy and roadmap to go-live and value realization.
  • Translate complex business requirements into scalable ServiceNow solutions across ITSM, CSM, HRSD and other modules.
  • Manage project delivery, scope, timeline, and resources, ensuring alignment with client objectives and industry best practices.
  • Guide clients in adopting next-generation ServiceNow features, including AI, automation, and agentic workflows.
  • Coordinate and oversee near-shore/off-shore technical delivery teams, ensuring quality and efficiency.
  • Facilitate client workshops and design sessions to capture requirements and shape innovative workflows.
  • Act as a trusted advisor for senior stakeholders, building strong relationships and driving client satisfaction.
  • Mentor and coach junior colleagues, fostering knowledge sharing and capability growth within the team.
  • Ensure compliance with Deloitte delivery methodologies and promote continuous improvement in ways of working.
  • Support practice development by contributing to thought leadership, pre-sales, and internal innovation initiatives.

Your profile

  • Bachelor’s or Master’s degree in Business, Information Systems, Engineering, or related field.
  • 6+ years of relevant professional experience (9+ for Senior Manager), including at least 4 years in ServiceNow implementations.
  • Proven expertise in one or more core ServiceNow modules (ITSM, CSM, HRSD), with additional exposure to IRM, SAM, or HAM as a plus.
  • Strong track record in managing complex technology implementation projects, including full lifecycle delivery.
  • Certified ServiceNow System Administrator; Implementation Specialist or ITIL v4 certification is a strong advantage.
  • Solid analytical skills, with the ability to balance technical trade-offs against business objectives.
  • Excellent communication and presentation skills, able to engage both technical and business stakeholders.
  • Experience working with international or distributed delivery teams in a consulting environment.
  • Fluency in Dutch and/or French ; professional proficiency in English.
  • Ability to work independently, manage multiple priorities, and deliver results in a dynamic environment.

Enterprise Performance is about achieving maximum impact and value from investments in finance, supply chain, and IT operations requires a holistic view of key business functions from strategy through process design and technology enablement
ServiceNow is a cloud-based platform that provides enterprise service management software. It helps organizations efficiently manage business services, establish standardization of processes, and automate dynamic workflows that can span across other tools and platforms. ServiceNow offers a unified one-stop-shop for users that boosts self-service, centralizing relevant content and engagement channels within a single platform. It promotes operational excellence by reducing manual effort and boosting transparency. Approximately 85% of Fortune 500 companies are already using ServiceNow to achieve greater consistency and reliability across domains such as IT, HR, Customer Service, Risk, SecOps, and many more. At Deloitte we seek to leverage our expertise and alliance with ServiceNow in order to provide advisory, implementation, and operation services to our clients to aid in transforming their business.
Who is Deloitte?
We provide industry-leading audit and assurance, tax and legal, consulting and related services. We are committed to driving innovation across offerings to help our clients address their challenges, while giving our professionals opportunities to learn and grow in this era of transformation.
In Belgium, +5000 dedicated professionals active in +10 offices, take great pride in bringing multidisciplinary expertise to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.

Why Deloitte?
Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.
Never stop growing!Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.
We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.
Life looks different for each of us, so we created a varied benefits package that you can tap into:
  • My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
  • Sustainable transport options offered by Mobility@Deloitte
  • Flexible work arrangements for all and initiatives supported by Parents@Deloitte
  • Wellbeing tips and activities powered by Energise@Deloitte
  • Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangementsremains essential in today's reality:
  • Hybrid workplace:combination of home office and on-site (+10 offices in Belgium or client's premises).
  • Part-time employment: all our jobs are open to part-time work under a 90% or 80% regime.

Join us to make an impact together! Apply now!