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General Information

Company
Deloitte
Business Unit
Deloitte Services & Investments
Primary Location
Zaventem
Field of interest
Business Support
Industry Focus
Industry focus not required
Recruiter
Schroeders, Olivia - oschroeders@deloitte.com

Description of the position

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.

Deloitte Services & Investments (DSI), our internal business support is as important to us as our clients—and we serve them in the same prompt and professional way. DSI is the lifeblood of the firm. We deliver quality service to internal teams and a unique talent experience to our people. You’ll find challenging work, meaningful development opportunities, and flexibility that’s hard to match.

Our expertise covers IT Services, Finance, Human Resources, Facilities & Procurement, Legal Services, Marketing & Communications, Clients & Markets as well as Risk Services.

Your journey with us

CheckPoint is Deloitte’s internal service center that captures all first- and second-line queries of the different business units through different service delivery methods, such as an online ticketing system and face-to-face assistance. 

We would like to reinforce our CheckPoint team in Zaventem with an IT Officer Service Desk. 

Your responsibilities: 

  • You provide first- and second-line service desk support to internal customers, assisting them with hardware and software problems face-to-face, or our online ticketing system.
  • You provide second-line technical support, answering support queries face-to-face or our online ticketing software; 
  • You manage first-line hardware swaps.
  • You maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • You take ownership of user problems and are proactive when dealing with user issues.
  • You log and maintain all Tickets on the ticketing logging system (ServiceNow). 
  • You respond to inquiries from clients and help them resolve hardware and/or software problems.
  • You support users in the use of IT equipment by providing necessary training and advice.
  • You allocate more complex calls to the relevant IT Support member or group.
Let's talk about you
  • You have a strong interest in IT. 
  • Relevant/previous Service Desk experience is a must.
  • You are ITIL certified.
  • You have excellent communication skills and have mastered the skill to remain professional and calm at all times.
  • You get energized from providing face-to-face support.
  • You have experience in using Service Management tooling, knowledge of ServiceNow is a plus.
  • You have a strong knowledge of the latest Microsoft-based operating systems.
  • You have experience with using and troubleshooting Microsoft Outlook clients within a network environment (permissions, calendar sharing, delegation).
  • You have experience with using and troubleshooting Microsoft Office with emphasis on Word, Excel, and PowerPoint.
  • You have experience in configuring iOS devices and providing technical support (Mobile Device Management).
  • You have a flexible attitude and the ability to perform under pressure.
  • You are committed to quality and have a thorough approach to the work.
  • You have the ability to work well within a team.
  • You are proficient in English and Dutch/French.
Our story

Deloitte Services & Investments (DSI), our internal business support is as important to us as our clients—and we serve them in the same prompt and professional way. DSI is the lifeblood of the firm. We deliver quality service to internal teams and a unique talent experience to our people. You’ll find challenging work, meaningful development opportunities and flexibility that’s hard to match.

Our expertise covers IT Services, Finance, Human Resources, Facilities & Procurement, Legal Services, Marketing & Communications, Clients & Markets as well as Risk Services.

Who is Deloitte? World-leading professional services firm, we offer value added services in audit & assurance, risk advisory, accounting, tax & legal, consulting and financial advisory. 

+6000 dedicated professionals, active in +10 offices throughout the country, take great pride in supporting our clients with multidisciplinary expertise, industry knowledge, and innovative solutions.  We offer services to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.

Why Deloitte? 

Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.  

Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.  

We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.

Life looks different for each of us, so we created a varied benefits package that you can tap into: 

  • My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
  • Sustainable transport options offered by Mobility@Deloitte 
  • Flexible work arrangements for all and initiatives supported by Parents@Deloitte 
  • Wellbeing tips and activities powered by Energise@Deloitte 
  • Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangements remains essential in today's reality: 

  • Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises).  
  • Part-time employment: all our jobs are open to part-time work under a 90% or 80% regime.

Join us to make an impact together! Apply now!