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General Information

Company
Deloitte
Business Unit
Enabling Functions
Primary Location
Zaventem
Field of interest
Technology
Industry Focus
Industry Agnostic
Recruiter
Al-Mbaidin, Kais - kalmbaidin@deloitte.com

Description of the position

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.
Your journey with us

As the Audio Video Support Officer, you will play a crucial role in providing frontline technical support for audio and video conferencing systems and equipment. You will be responsible for assisting users with troubleshooting, resolving issues, and ensuring seamless communication through audio and video conferencing technologies.
Responsibilities:
  • Provide first-line technical support for audio and video conferencing systems.
  • Assist the AV team in setting up, configuring, and troubleshooting audio and video equipment.
  • Respond promptly to user inquiries and resolve technical issues via phone, email, ticketing system or chat.
  • Conduct remote diagnostics to identify and resolve audio and video system problems.
  • Escalate complex issues to second-line support or relevant technical teams as needed.
  • Maintain accurate records of user interactions, troubleshooting steps, and solutions.
  • Collaborate with IT teams to ensure proper integration of audio and video systems.
  • Provide user training and guidance on best practices for audio and video conferencing.
  • Stay updated with the latest audio and video conferencing technologies and trends.
  • Contribute to process improvements and documentation of support procedures.
Let's talk about you
Committed to continuous learning and professional development, and actively pursues opportunities to expand your skills and stay current with industry trends.Certifications related to audio and video technologies are a plus.Flexibility to work outside regular hours as needed to support users.Detail-oriented with strong organizational skills.Ability to work independently and collaborate with cross-functional teams.Excellent communication and customer service skills in English and Dutch.Strong problem-solving and troubleshooting skills.You preferably have at least 1 year of audio or video experience;
Our story
Highly skilled and motivated professionals in our IT Team support with different projects to deliver innovative solutions and with specialized operational guidance to ease our internal clients each day. IT's mission is to embed technology which supports the 'Deloitte way' of doing business, providing a distinctive experience that enables new business, transforms the existing business and provides world class customer support.

Who is Deloitte?
We provide industry-leading audit and assurance, tax and legal, consulting and related services. We are committed to driving innovation across offerings to help our clients address their challenges, while giving our professionals opportunities to learn and grow in this era of transformation.
In Belgium, +5000 dedicated professionals active in +10 offices, take great pride in bringing multidisciplinary expertise to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.
Why Deloitte?
Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.
Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.
We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.
Life looks different for each of us, so we created a varied benefits package that you can tap into:
  • My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
  • Sustainable transport options offered by Mobility@Deloitte
  • Flexible work arrangements for all and initiatives supported by Parents & Caregivers @Deloitte
  • Wellbeing tips and activities powered by Energise@Deloitte
  • Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangements remains essential in today's reality:
  • Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises).
  • Part-time employment: all our jobs are open to full-time or part-time work under a 90% or 80% regime.

Join us to make an impact together! Apply now!
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