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General Information

Company
Deloitte
Business Unit
Technology & Transformation
Primary Location
Zaventem
Field of interest
Technology
Industry Focus
Industry Agnostic
Recruiter
Koçtepe, Melih Erdem - mkoctepe@deloitte.com

Description of the position

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.

Your journey with us

Does the Consumer Business & Retail industry fascinate you? Are you a tech-savvy professional?

    We are looking to strengthen our market leading Digital Customer team with a CRM Manager with experience in Consumer Goods and/or Retail.

    At Deloitte, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people and for society, and make an impact that matters. In addition to living our purpose, as a manager in our team, you will:

    • Manage and deliver CRM and CX transformation projects at clients, in an Agile mode. Projects will vary from strategic discoveries to technology implementations (with Salesforce as an enabling technology)
    • Act as a subject expert in the Consumer Business & Retail industry and support project teams in understanding the consumer journeys, businesses’ needs and processes and identifying the areas of improvements across the areas of customer, sales, marketing, service and data 
    • Follow-up on the latest developments in the Consumer Business & Retail industry (trends, processes, technology), coach the team in getting trained on (Salesforce) industry solutions ;
    • Grow and maintain relationships with different stakeholders from the Marketing, Sales, Services and IT departments at our clients;
    • Drive high performance from people while fostering collaboration across businesses and borders in order to meet the clients’ and Deloitte’s key objectives
    • Lead by example and develop high-performing people and teams by challenging, supporting and continuously coaching and steering them
    • Act as an entrepreneur and contribute in your own way to the growth of our business by exploring market needs, defining and presenting proposals

    Let’s talk about you
    • At least 7 years of experience in a functional/technical/product owner role during multiple technology implementation projects (incl. Salesforce)
    • At least 3 years of experience in Consumer Business or Retail in Marketing, Sales and/or Service Experience in service design methodologies (persona, customer journey, service blueprints) and translating into technical solutions 
    • Experience in steering and coaching a delivery team to ensure the success of the project while minimize project risks
    • The ability to develop and manage project scopes, resources, timing and objectives, involving all relevant stakeholders and ensuring technical feasibility
    • Strong communication skills and you are a team player
    • Outstanding analytical skills and you are intellectually curious
    • A true willingness and ability to work as part of an integrated, enthusiastic and multi-disciplinary team in an local, national and international environment
    • Knowledge of Agile and experience to act as Scrum Master is a key advantage
    • Strong English written and oral communication skills (Dutch and/or French is a plus)
    Our story
    Deloitte Customer is… ‘ALL THINGS CUSTOMER’. We focus all our talent, creativity, and technology on all the connection points between an organisation and its customer.

    Across all clients and sectors, we believe great customer expefriences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.
    Our Sales & Service team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life, leveraging leading technologies such as Salesforce and Microsoft Dynamics 365. 

    Who is Deloitte?
    We provide industry-leading audit and assurance, tax and legal, consulting and related services. We are committed to driving innovation across offerings to help our clients address their challenges, while giving our professionals opportunities to learn and grow in this era of transformation.
    In Belgium, +5000 dedicated professionals active in +10 offices, take great pride in bringing multidisciplinary expertise to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.
    Why Deloitte?
    Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.
    Never stop growing!Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.
    We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.
    Life looks different for each of us, so we created a varied benefits package that you can tap into:
    • My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
    • Sustainable transport options offered by Mobility@Deloitte
    • Flexible work arrangements for all and initiatives supported by Parents@Deloitte
    • Wellbeing tips and activities powered by Energise@Deloitte
    • Topped off with other health benefits and insurance opportunities

    Empowering our employees with flexible work arrangementsremains essential in today's reality:
    • Hybrid workplace:combination of home office and on-site (+10 offices in Belgium or client's premises).
    • Part-time employment: all our jobs are open to part-time work under a 90% or 80% regime.

    Join us to make an impact together! Apply now!