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General Information

Company
Deloitte
Business Unit
Technology & Transformation
Primary Location
Zaventem
Field of interest
HR
Industry Focus
Financial Services
Recruiter
Vromman, Freya - fvromman@deloitte.com

Description of the position

Your journey with us
Join Deloitte's Organization and Workforce Transformation (OWT) practice as a Senior Manager in our Financial Services Human Capital team. You'll lead transformational engagements with major banks and insurers on organizational redesign, workforce strategy, operating model modernization, and AI impact & automation. Sponsored by our Financial Services Partner, you'll be at the heart of our strategy to expand this practice.

As a key driver of this expansion, you'll bring deep industry expertise into building relationships with senior stakeholders, identifying transformation opportunities, and delivering real impact on how financial institutions work and develop their people. You'll shape the future of Financial Services by leveraging your insider knowledge while developing new skills alongside experienced consultants and cross-functional teams to establish Deloitte as the market leader in Financial Services Human Capital transformation.

Your responsibilities:
Client Leadership & Advisory
  • Lead transformational engagements on future organization design, workforce strategy, operating model redesign, leadership evolution, and change management
  • Translate deep understanding of financial institutions into compelling solutions
  • Build trusted relationships with C-suite stakeholders and become a trusted advisor
Business Development & Market Growth
  • Identify and shape market opportunities within your Financial Services network
  • Develop proposals that convert into client engagements
Team & Practice Development
  • Coach junior team members and support their professional growth
  • Develop methodologies, assets, and thought leadership in FS transformation
  • Build the team's market reputation

Cross-Functional Collaboration
  • Partner with Data & AI, Strategy, M&A, and Technology teams to co-create integrated solutions
  • Bridge industry operations and human capital transformation

Let's talk about you
  • 8–10+ years in a core business or enabling function role at a major bank or insurer (Corporate Office, Transformation, Operations, Claims, IT, Finance, Risk, etc.)
  • Deep understanding of financial institution operations with proven track record driving organizational transformation & Strategic Change.
  • Strategic thinker who translates industry insights and business challenges into advisory and organizational solutions.
  • Strong commercial acumen in business development, proposal writing, and relationship management; ability to build credibility with senior stakeholders, scope engagements, and structure complex problems.
  • Project management and client delivery skills with ability to connect strategic goals to organizational models. Consulting background is a plus.
  • Passionate about the future of work, organizational design, and technology/AI impact
  • Collaborative generalist comfortable across multiple transformation topics who builds trust and supports talent development.
  • Fluent in English & Dutch and/or French

Our story
When reimagined, work can be much more than just a process. It can be an outcome that drives productivity, value and impact by unlocking human potential and creating an organization that is resilient to risk, fit for the future and grounded in meaning for workers whose identity will drive sustained results. Human Capital is a leading and trusted advisor and implementation partner, working with companies and governments around the world. For three decades now, our teams have focused exclusively on HR and are continuously investigating and steering the future of HR.
Business is being disrupted. New business models, exponential technology, agile ways of working, and regulation are constantly changing the way organizations work. Organization & Workforce Transformation grounded in human experience principles can drive sustainable change on a behavioral, cultural, and organizational level.
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